Sanctioned Incompetence 🤬🤦‍♀️

The jacuzzi in my building is having issues. Again.

It will be unavailable from 9–5 today, says management [UPDATE: They added an extra day for “maintenance”].

The steam room has already been non-working for a week.

The gym has treadmills that have TVs attached to them. The TVs have never worked.

“First world problems,” you’d say. “There are kids starving in Africa!”

I agree.

But problems, nonetheless.

This isn’t about the level of the problems. It’s about the fact that the problems exist, and that they CONTINUE to exist, and no heads are being shoved into the guillotine as a result.

THAT is the problem.

If there were an effective leader here, or if I were running the building, I’d tell the person in charge of every problem that they have ___ hours to get it fixed or they’d be replaced.

I guarantee you things would get fixed faster that way, than they do now.

No more stories about who can’t do what, what equipment pieces are missing, or how long something always takes.

Demands and standards create urgency.

When there are no demands, and no standards, you get incompetence.

I’ll explain what I mean another way, by turning it around on you. Yes, you.